Returns & Exchanges

Returns

In the unlikely event that you are not satisfied with your purchase, please contact customer service within 14 days of arrival to arrange the return of your item.

 

Please contact us by telephone on 0877527152 or email sinead@somabeauty.ie

 

Once your item is returned in its original packaging and unused and at your own expense, we will refund the cost of the item excluding any postage costs. Returns should be received within 30 days of contacting customer service. It is your responsibility as the customer to ensure the
safe return of the parcel, we recommend to use a tracked service. This does not affect your statutory rights.

 

Replacements

All our items are checked before dispatch to make sure that they are of the highest quality. If your item is faulty for any reason, then please contact us immediately to arrange a replacement.

Once we have received the faulty item, a replacement will be sent out. The postage for this replacement is free of charge. If you would prefer a refund for faulty goods, we will refund the cost of the product, excluding any postage costs.

 

All returns are to be sent to:

SOMA BEauty

Ladywell STreet

Thomastown

County Kilkenny

Ireland

 

Notification of any damage or shortages in delivered goods should be made within 24 hours of their receipt by telephone on 0877527152 or email sinead@somabeauty.ie

 

Refused & Undeliverable Packages

 

All undeliverable packages due to incorrect name or address, or not present/failure to claim may be returned to our warehouse by the postal service provider. If you wish for the parcel to be resent there will be an additional postage cost.

Contact us for more information

Opening hours

Wednesday - Saturday by appointment*

Thursday &  Friday we open late.

Please not we close for one hour for lunch.

*out of hours appointments by request

 

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© 2023 SOMA created by Jacques Malone